• Unboxing video is compulsory to claim a missing product.
• Any partially paid orders rejected by the customer are non-refundable.
• Fast and hassle-free reverse pick-up is offered from the delivery location for exchanges and returns.

• 100% buyer protection: In the rare case of a product defect, get a free exchange.
• If a product is exchanged for a lower-value product, the difference will be refunded as store credit.

Size Exchanges

• Easy size exchanges on accessories products within 7 days of delivery, with a minimal reverse logistics fee of ₹99 per order. Click here to initiate a size exchange. More info is available on our policy page.
• Skin Care Tools cannot be exchanged or returned.
• Pre-curated hampers cannot be exchanged or returned.
• Personalized jewelry cannot be exchanged or returned.
• Edibles, candles, books, etc., cannot be exchanged or returned.

Returns

• Easy returns within 7 days of delivery. Choose a refund or store credit. Click here to initiate a return. More info is available on our policy page.
• Skin Care Tools cannot be exchanged or returned.
• Pre-curated hampers cannot be exchanged or returned.
• Personalized jewelry cannot be exchanged or returned.
• Edibles, candles, books, etc., cannot be exchanged or returned.
• Exchange or return can be processed only once for the original order.